Contact Us

We'd Love to Hear From You

Whether you have a question about an order, need help choosing a piece, or simply want to get in touch, our team is here to help.

We're committed to providing thoughtful support and aim to respond to all enquiries as quickly as possible.

Customer Support

For questions relating to:

• Orders
• Shipping & Delivery
• Returns & Refunds
• Warranty Claims
• Product Care
• General Enquiries

Please complete the contact form below or email us directly.

Email: eva@counterpartcollective.com

Response Time

We aim to respond to all enquiries within 1–3 business days.

During collection launches, promotional periods, or public holidays, response times may be slightly longer. We appreciate your patience and will always do our best to get back to you as soon as possible.

Frequently Asked Questions

Looking for a quick answer?

You may find what you're looking for in our:

• Shipping Information
• Returns & Refunds
• One-Year Warranty
• Jewellery Care
• Customer Care

Our Promise

Every Counterpart piece is designed to be worn with confidence, and we believe your experience should reflect the same standard.

Whether you've already become part of the Counterpart community or you're discovering us for the first time, we're here to help.

We look forward to hearing from you.