Shipping policy

Shipping Information

Every Counterpart order is carefully prepared and packed in Australia before beginning its journey to you.

Our goal is simple: deliver your piece safely, securely, and as quickly as possible.

Where We Ship

Counterpart currently ships to:

  • Australia

  • United Kingdom

  • United States

  • Germany

  • New Zealand

We'll continue expanding to additional countries as we grow.

Processing Times

Orders are typically dispatched within 1–3 business days.

During collection launches, promotional periods, or holidays, processing times may be slightly longer.

You'll receive a confirmation email with tracking details as soon as your order has been dispatched.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

Destination Estimated Delivery
Australia 2–6 Business Days
New Zealand 4–8 Business Days
United Kingdom 5–10 Business Days
United States 5–10 Business Days
Germany 6–12 Business Days

Delivery times are estimates only and may vary depending on customs processing, carrier delays, or local postal services.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination.

From time to time, we may offer free shipping promotions or minimum order thresholds.

Tracking

Every Counterpart order includes tracked shipping.

Once your order has been dispatched, you'll receive an email containing your tracking number so you can follow your delivery every step of the way.

International Duties & Taxes

International customers may be required to pay customs duties, VAT, import taxes, or other government charges depending on their country's regulations.

These charges are determined by local customs authorities and are the responsibility of the customer.

Counterpart is unable to predict or control these fees.

Lost or Delayed Parcels

If your parcel appears delayed, we recommend first checking your tracking information.

If you believe your parcel has been lost, please contact us and we'll work with the shipping carrier to help resolve the issue.

Incorrect Shipping Address

Please ensure your shipping details are correct before completing your purchase.

If you notice an error, contact us as soon as possible.

While we'll do our best to update your address before dispatch, we cannot guarantee changes once an order has been processed.

Counterpart is not responsible for orders delivered to incorrectly entered addresses.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

Please reach out through our Contact page and we'll get back to you as soon as possible.