Customer Care

Counterpart pieces are made to be lived in. A little care keeps them looking the way they did on day one, and if you need us, we're here.

Looking after your jewellery

Every piece is crafted from 316L stainless steel. It's waterproof, sweat and heat resistant, tarnish resistant and made for daily wear.

  • Wipe it down. A soft microfibre cloth after regular wear is usually all it needs.
  • Rinse after the ocean or pool. Fresh water, then dry with a soft cloth.
  • Clean gently. Lukewarm water and a lint-free cloth. No abrasive cleaners, polishing compounds or rough brushes.
  • Store pieces separately. Your piece arrives in a Counterpart drawstring pouch. Keep it there when you're not wearing it, so it doesn't scratch against anything else.
  • Take it off for heavy lifting. High-impact activity and abrasive surfaces can mark the finish.
  • Keep it away from harsh chemicals. Bleach, chlorine concentrates and industrial cleaning products.

Counterpart drawstring pouch

Read the full jewellery care guide

Orders and support

Get in touch

Have a question about an order, a piece or a warranty claim? Contact us and we'll get back to you within 1 to 3 business days.

Wear it often. Take care of it. Let it collect memories along the way.