Returns & Refund Policy

Last Updated: October 2026

At Counterpart, we believe every piece should be worn with confidence. If something isn't quite right, we'll do our best to make it right.

This policy is in addition to any rights you may have under the consumer protection laws that apply in your country. Nothing in this policy limits or excludes those rights.

30-Day Returns

If you've changed your mind, you may return your purchase within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn and unused.
Be in its original condition.
Include the original packaging, pouch, and any included cards.
Show no signs of damage, scratches, alterations, or misuse.

Returns that do not meet these requirements may be refused.

Change of Mind Returns

If your return is due to a change of mind:

You are responsible for return shipping costs.
Original shipping charges are not refundable.
The gift box is not refundable. Your refund covers the piece itself.
We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost in transit.

Once your return has been received and inspected, your refund will be issued to your original payment method.

Gift Boxes

The optional gift box is an add-on and is not refundable. If you return a piece that was ordered with a gift box, we refund the price of the piece without the gift box.

Faulty, Damaged or Incorrect Items

Every Counterpart piece is carefully inspected before dispatch.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery (or as soon as reasonably possible) with:

Your order number
A description of the issue
Clear photographs showing the problem

Where a manufacturing fault or fulfilment error is confirmed, Counterpart will, at our discretion and in accordance with applicable consumer laws:

Replace the item,
Repair the item where appropriate, or
Provide a full refund.

Counterpart will also cover any reasonable return shipping costs for approved faulty or incorrect items.

This does not apply to damage caused by normal wear and tear, accidental damage, misuse, improper storage, or unauthorized repairs or modifications.

Exchanges

We are happy to exchange eligible items where stock is available.

Customers requesting an exchange for a different size or style are responsible for return shipping unless the original item is faulty or incorrect.

If your requested item is unavailable, we will issue a refund instead.

Refund Processing

Refunds are processed once your returned item has been received and inspected.

Approved refunds are generally issued within 3–5 business days.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

Refunds are always issued to the original payment method.

International Orders

Counterpart currently ships internationally to selected countries.

Customers are responsible for any customs duties, import taxes, VAT, or other government charges that may apply in their country.

Delivery time estimates are provided in good faith but cannot be guaranteed due to customs processing, carrier delays, or circumstances beyond our control.

Items That Cannot Be Returned

Unless required by applicable law, we cannot accept returns for:

Items showing signs of wear or use.
Items returned without original packaging.
Gift boxes.
Gift cards.
Final sale or clearance items clearly marked as non-returnable.
Products damaged through misuse, accidents, neglect, or unauthorized alterations.